Available for remote engagements

Calm, capable support
for businesses that move fast.

Personal Assistant · Customer Service Specialist · Technical Virtual Assistant

I run the operational details — calendars, inboxes, customers, CRMs, and the odd broken workflow — so founders and small teams can spend their attention where it matters. Based in Denpasar, Bali, working with clients across Indonesia, Canada, the Netherlands, and Australia.

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Portrait of Arwanda Amalisa
3+Years Experience
5Companies Supported
4Countries Served
10+Tools & Platforms

About

Detail-oriented by habit, not by title.

I'm a Personal Assistant and Technical Virtual Assistant with over three years supporting executives, clinics, and growing e-commerce brands. My work sits at the intersection of three things: keeping a calendar honest, keeping a customer happy, and keeping a system running without babysitting it.

Day to day that looks like managing inboxes and appointments, answering customers across WhatsApp and email, and building the CRM workflows and website automations that quietly remove repetitive work. I've supported a neurology clinic's patient scheduling, a Canadian agency's GoHighLevel automations, and a Dutch skincare brand's booking system — each one asking for the same core skill: notice what's slowing things down, then fix it.

Based inDenpasar, Bali, Indonesia
Working withIndonesia · Canada · Netherlands · Australia
EducationB.A. English Language & Literature
AvailableRemote, full-time or project-based

What I Do

Three disciplines, one point of contact.

01

Executive & Personal Assistance

Calendar and inbox management, appointment scheduling, travel and meeting coordination, document preparation, and the daily administrative upkeep that keeps a founder's week honest.

  • Calendar Management
  • Inbox Management
  • Document Prep
  • Scheduling
02

Customer Service

Front-line support across WhatsApp, phone, and email — bookings, follow-ups, complaint resolution, and CRM upkeep that keeps customers feeling looked after, not processed.

  • Client Communication
  • CRM Management
  • Order & Booking Support
  • Follow-ups
03

Technical Virtual Assistance

WordPress and Shopify upkeep, GoHighLevel and ManyChat automations, and no-code workflow integrations that turn a manual task into something that just... happens.

  • WordPress & Elementor
  • Shopify
  • Workflow Automation
  • GoHighLevel

Professional Experience

A working record.

2026Apr — Jul

Technical Virtual Assistant — Dutch Skincare, Netherlands (Remote)

  • Managed and optimized the company website using WordPress and Elementor, keeping service, pricing, and product information accurate.
  • Built 3 landing pages and 2 automated booking forms, integrating submissions with Google Sheets via Bit Integrations to cut manual admin work.
  • Configured plugins, backend systems, and troubleshot technical issues to keep the site stable.
  • Supported CRM administration and customer data management through Google Workspace.
2025–26Nov — Apr

Virtual & AI-Driven Assistant — Elevated Connections, Canada (Remote)

  • Managed executive calendars, client appointments, and daily operations using GoHighLevel.
  • Designed 5 CRM workflows — email sequences and SMS automation — for customer communication and appointment management.
  • Built 3 landing pages and sales funnels to support lead generation.
  • Created 5 ManyChat automation workflows, reducing repetitive customer interactions.
  • Scheduled and published 50+ pieces of content across 8 social media platforms via GoHighLevel.
  • Produced 2 AI-generated promotional videos using ChatGPT, HeyGen, and ElevenLabs.
2025Aug — Nov

Personal Assistant to Neurology Specialist — Digipad

  • Managed the executive calendar and daily appointments, coordinating an average of 8 patient visits per day.
  • Served as the primary point of contact for patients via WhatsApp — scheduling, reminders, and follow-ups.
  • Coordinated with nursing staff on patient schedules and medical documentation.
  • Prepared presentations, reports, and confidential documents; managed invoices and petty cash.
2024–25Jun — Aug

Customer Service Representative — Leassy Transportation, Indonesia

  • Handled 30+ customer inquiries daily via WhatsApp and phone, providing booking assistance and support.
  • Managed 12–15 vehicle bookings per day through the company's internal CRM.
  • Coordinated daily schedules for a team of 6 drivers using Trello.
  • Developed and implemented a digital maintenance tracking system for a fleet of 321 motorcycles.
2023–24Dec — Jun

Administrative Assistant — Mimosa Boutique, Denpasar

  • Managed inventory across Shopee, Tokopedia, the company website, and Olsera POS.
  • Handled 10+ daily customer inquiries via WhatsApp and online sales channels.
  • Assisted with stock opname, inventory reconciliation, and sales reporting in Excel.
  • Prepared employee schedules, attendance records, and payroll documentation.

Selected Work

A few systems worth mentioning.

Inbox management categorization system

Inbox Management System

Email · Categorization & Triage

Sorted incoming email into a clear category system so nothing gets missed or answered twice — turning a crowded inbox into something that's actually easy to work from.

ManyChat automation flow connected to Instagram

ManyChat → Instagram Automation

ManyChat · Instagram · Social Automation

Connected ManyChat flows directly to Instagram to handle routine customer messages instantly, freeing the team to focus on the conversations that actually need a human.

Vendor and supplier sourcing dashboard

Vendor & Supplier Dashboard

Sourcing · Vendor Research · Dashboard

Built and maintained a dashboard for sourcing and comparing merchandise vendors and suppliers, keeping pricing, contacts, and options in one organized place.

Dapur Nusantara website built and maintained in WordPress

Dapur Nusantara — Website Build & Update

WordPress · Website Maintenance

Built and maintained the Dapur Nusantara website in WordPress, keeping content, pages, and updates current.

View live site →

Skills

Tools of the trade.

Administrative

Executive AssistanceCalendar ManagementInbox Management Appointment SchedulingDocument PrepGoogle Workspace

Customer & CRM

Customer ServiceClient CommunicationCRM Management GoHighLevelComplaint Resolution

Technical

WordPressElementorShopifyManyChat Bit IntegrationsWorkflow Automation

Everyday Tools

Microsoft ExcelTrelloCanvaChatGPT & AI Tools
CommunicationOrganizationTime Management Problem SolvingAttention to DetailCritical Thinking AdaptabilityProactive Mindset

Certifications

Continued learning.

  • Google — Maximize Productivity with AI Tools 2026
  • Google — Discover the Art of Prompting 2026
  • Google — Use AI Responsibly 2026
  • Google — Stay Ahead of the AI Curve 2026
  • Vanderbilt University — Generative AI Deep Research 2026

Achievements

Earlier chapters.

  • National Bronze Medal — Aku Pintar Academic Competition 2021
  • 1st Place — Accounting Festival of Dewantara, East Java 2021
  • 1st Place — COVID-19 Safety Protocol Poster Competition 2021
  • 3rd Place — Sunan Bonang Science Competition 2020

Get in Touch

Let's sort out the details.

If you're looking for someone to run the operational side of your business — calendars, customers, or the systems connecting them — I'd like to hear about it.

Email arwandava.amalisa@gmail.com WhatsApp Message me LinkedIn /in/arwanda-nur-fattaamalisa Résumé Download PDF